Return Policy

Defective Products

If you have received a defective item, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty. You can also go directly to the manufacturer and submit your request for a replacement.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Contact us within 30 days of receiving your order to start the exchange process. Please contact us for a return authorization number (RMA#).

Incorrect Product Ordered

To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.

Change of Mind

All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.

All returns require a Return Authorization RMA.  For a Return Authorization, you can reach us Monday through Friday, 9 am to 5 pm Pacific Time at 800-617-8697 (800-617-TOYS), or by email at care@melroseurbanfemale.com. We respond to emails within one business day.

 

Having problems with your toy?  Click here for help.

 

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