We guarantee that all the products we sell are of the highest quality. It is our goal to make sure our customers are 100% satisfied with their purchase. We do know that sometimes returns are unavoidable due to defective items or a wrong choice. If you need to return an item, please be sure to read our returns policy and guidelines carefully before doing so.
All Returns require that an RMA Number be issued FIRST. Please be sure to CALL US (800-617-8697) or contact us to insure that your return is acceptable. Once approved, an RMA number will be issued along with instructions on how to send it back to us. Your return must be in its original packaging.
Any unauthorized return (no RMA#) will incur a 25% restocking fee. Shipping is non refundable. Returns Address: Square One Solutions 13351 Riverside Dr #284 Sherman Oaks CA 91423
If your item breaks or is defective: Our products are guaranteed against breakage for 30 days. Upon return of the defective item, we will gladly send a replacement or exchange, or issue you store credit. Many of our products are covered for 1 year by their manufacturer and those cases will be handled individually.
If you are dissatisfied with an item: Un-opened items that are still sealed in their original packaging may be returned for store credit only. Must be within 30 days of delivery. We do not accept non-defective returns or exchanges of items that have been used or opened. We also do not accept non-defective returns or exchanges of the following items: DVDs, lubricants, herbal enhancements and supplements or wearables.
Shipping charges will only be refunded in cases where our error caused the return.
If an order is returned as not deliverable you will be refunded, less shipping charges and assessed a 20% re-stocking fee.
A Note About Batteries:
Many times vibrators are returned to us as defective but the batteries were simply inserted incorrectly. If batteries are side-by-side, they should be going in opposite directions. If there are two or three batteries in a row, they should be going in the same direction. Always remove batteries when not in use!